Serving our community for over 7 years.

Find us

07 4952 4929
160 Boundary Rd Ooralea QLD 4740
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Public Holidays

Transfer of Medical Records

If you would like your medical records transferred to another doctor, we require a transfer of records form completed and sent to us from your new Doctor’s practice. Our policy is that a summary of your record is forwarded. If full records are required a fee of $27.50 will need to be paid by you as the patient, and a full copy of the file will then be sent via Disc or USB to the clinic of choice. The file will be either in ‘xml’ or ‘html’ format and will need to be Best Practice compatible. Otherwise, a paper record can be organised and mailed out. We hold the original records for medico-legal reasons.

Click here to download our Transfer of Records Form.

After Hours

If you want to see an after hours GP, you can still see a GP in your own home. We recommend calling: Dial a Local Doctor – this is 100% Bulk Billing for DVA or Medicare card holders.

Phone: 1300 980 980 for Dial A Local Doctor.

Otherwise, the Doctors at Family Health Care Mackay Group are happy to see you during normal opening hours for all other appointments.

Urgent after hours assistance is available at the Emergency Department at Mackay Base Public Hospital. There is also the Mater Emergency After Hours Service located on Willets Road, North Mackay. This is a walk-in service only and fees apply.

In a medical emergency, please call 000 and ask for an ambulance.