Frequently Asked Questions

Family Health Care Ooralea is located at 160 Boundary Road in Ooralea, Queensland.

The GPs at Family Health Care Oooralea offer mixed billing. Consultation fees are payable in full at the time of consultation.

The cost of a standard consultation is $95.00 and is exclusive of any materials fee charged for dressings, materials used in procedures, contraceptives, and certain vaccines. However, the doctor will charge according to the consult provided. A list of consultation fees is displayed in the reception and waiting areas.

If you have any concerns with paying our fees, please discuss this with your Doctor or the Practice Manager.

A standard consultation time is 10 minutes.

A longer consultation time is 20 minutes. If you have numerous or complex medical issues or require a procedure, a longer consultation may be required.

Family Health Care Mackay Ooralea does not facilitate walk-in appointments unless a doctor deems that an urgent consultation is required. This is because most of doctors are booked up in advance. To book an appointment online, please click here.

Alternatively, please call us on 4952 2929.

At Family Health Care Mackay Ooralea, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results. It is the patient’s responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. Also, to protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Yes, in most circumstances you will need to see a doctor to have a script written. Doctors have a duty of care and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on 4952 4929, and we will, depending on the circumstances, try to book you in with your usual doctor, or if this is not possible, another doctor who has an appointment available.

Family Health Care Mackay Ooralea is open between 8:00am and 5:00pm Monday to Friday. The earliest appointment is 8:00am, and the last appointment for the day is 15 minutes prior to the closing time.

Yes, we have a large waiting room area where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.

The GPs consulting at our Ooralea clinic can provide full body skin checks. However, if you require skin cancer treatment, please speak with one of our reception team members who may recommend that you attend our Rural View clinic which has Doctors who specialise in this area.

Yes, several doctors have an interest in children’s health. Please speak with one of our reception team members.

Yes, we have a nurse working at Family Health Care Mackay Ooralea between Monday and Friday.