Serving our community for over 10 years.

Find us

07 4954 8866
1-3 Old Eimeo Rd
Rural View QLD 4740
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 2:00 PM
Sunday
8:00 AM - 2:00 PM

Appointment Information

Using our online booking system, you can easily make an appointment at any time by clicking here.

You can also book via phone by calling our friendly reception team on 07 4954 8866 during opening hours.

A standard consultation time is 15 minutes.

To ensure continuity of care, we will always try to book you in with your usual doctor unless you specifically request another doctor.

If you have an urgent medical issue during opening hours, please call our reception staff, and we will do our best to accommodate your needs.

In a medical emergency, please call 000 and ask for an ambulance.

If you have numerous or complex medical issues or require a procedure, a longer consultation may be required. In this instance, please call to discuss your situation with our reception staff.

As you can appreciate our doctors have allocated a specific time to see you. If you cannot make your appointment, please phone our clinic on 4954 8866 at least one hour before your appointment. Failure to do this may incur a fee of $50 for your missed appointment.

We do not take script requests over the phone. Our Practice Policy is that an appointment needs to be made to see the Doctor. Our Doctors do accept telehealth appointments for this if a patient is unable to attend and meets the correct criteria. A private fee may occur.

Patients are required to come in and see the Doctor for a renewal of a referral to see the specialist.

You must ring the specialist office to make an appointment.

It is best practice to operate a recall system for abnormal results for pathology, radiology or Specialists. Family Health Care Rural View has a recall system in place, and we ask for your understanding and acceptance of this policy. If necessary, you will be contacted by one of our Doctors or Nursing Staff by letter, phone, or SMS – usually to make an appointment concerning these results. We request, however, that you always ring the practice for test results, preferably after 10am.

Please ensure that you have up-to-date contact details at the Practice.

After Hours

If you want to see an after hours GP, you can still see a GP in your own home. We recommend calling: Dial a Local Doctor – this is 100% Bulk Billing for DVA or Medicare card holders.

Phone: 1300 980 980 for Dial A Local Doctor.

Otherwise, the Doctors at Family Health Care Mackay Group are happy to see you during normal opening hours for all other appointments.

Urgent after hours assistance is available at the Emergency Department at Mackay Base Public Hospital. There is also the Mater Emergency After Hours Service located on Willets Road, North Mackay. This is a walk-in service only and fees apply.

In a medical emergency, please call 000 and ask for an ambulance.