Frequently Asked Questions

Family Health Care Walkerston is located at 13-17 Dutton Street, Walkerston in Queensland.

The GPs at Family Health Care Walkerston offer mixed billing to patients. Consultation fees are payable in full at the time of consultation.

GPs bulk bill all pension concession card holders and children 12 and under. They also offer discounted fees for health care card concession holders.

CLICK HERE TO VIEW THE FEE LIST COMMENCING 1st JUNE Following the announcement of the 2024-2025 Federal Budget and the Government’s lack of investment in General Practice, our fees will soon increase on 1st June 2024. This is due to the ongoing discrepancy between the cost of operating a general practice clinic and low increases to the Federal Government’s Medicare rebates. This decision has not been made lightly and is necessary to continue to provide high-quality health care to our local community. If you have concerns or questions regarding fees, please contact our clinic directly.

The cost of a standard consultation with GPs at Family Health Care Walkerston is $100.00 and is exclusive of any materials fee charged for dressings, materials used in procedures, contraceptives, and certain vaccines. However, the doctor will charge according to the consult provided. A list of consultation fees is displayed in the reception and waiting areas.

CLICK HERE TO VIEW THE FEE LIST COMMENCING 1st JUNE

A standard consultation time is 15 minutes.

A longer consultation time is 30 minutes. If you have numerous or complex medical issues or require a procedure, a longer consultation may be required.

Family Health Care Walkerston does not facilitate walk-in appointments unless a doctor deems that an urgent consultation is required. This is because most of doctors are booked up in advance. To book an appointment online, please click here. Alternatively, please call us on 4959 2609.

At Family Health Care Mackay, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results. It is the patient’s responsibility to follow up on their test results, and we actively encourage patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. Also, to protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Yes, in most circumstances you will need to see a doctor to have a script written. Doctors have a duty of care and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on 4529 2609, and we will, depending on the circumstances, try to book you in with your usual doctor, or if this is not possible, another doctor who has an appointment available.

Family Health Care Walkerston is open between 8:30am and 5:00pm Monday to Friday. The first appointment time is 8:30am, and the last appointment for the day is 15 minutes prior to closing time.

Yes, we have a large waiting room area where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.

Yes, several doctors have significant experience advising on skin cancer medicine. Please speak with one of our reception team members.

Yes, there are several doctors with an interest in children’s health. Please speak with one of our reception team members.

Yes, we have a nurse working at Walkerston between Monday and Friday.