Appointment Information

Using our online booking system, you can easily make an appointment at any time by clicking here.

You can also book via phone by calling our friendly reception team on 07 4952 4929 during opening hours.

A standard consultation time is 10 minutes.

To ensure continuity of care, we will always try to book you in with your usual doctor unless you specifically request another doctor.

If you have an urgent medical issue during opening hours, please call our reception staff, and we will do our best to accommodate your needs.

In a medical emergency, please call 000 and ask for an ambulance.

If you have numerous or complex medical issues or require a procedure, a longer consultation may be required. In this instance, please call to discuss your situation with our reception staff.

As you can appreciate, the doctors have allocated a specific time to see you. Please advise us if you cannot make your appointment either through the HotDoc Booking App or via phone: 4952 4929. We can then offer to reschedule or see if we can help meet your needs another way.

Most doctors will require an in-clinic appointment if you have not been seen by the GP for more than a month and need a script filled. The doctors may conduct a telehealth appointment with you (bulk billed) if you have been seen by the GP recently and forgot to ask for a script. Standard consult fees may apply for all other script appointments. Bulk billing for scripts is at the discretion of the treating GP.

Patients are required to come in and see the Doctor for a renewal of a referral if you need to see a Specialist. Not all Specialists bulk bill or follow DVA schedules. Please ask the reception staff at the Specialist’s rooms when making your appointment.

It is best practice to operate a recall system for abnormal results for pathology, radiology or Specialists. Family Health Care Ooralea has a recall system in place and we ask for your understanding and acceptance of this policy. If necessary, you will be contacted by one of our Doctors or Nursing Staff by letter, phone or SMS – usually to make an appointment concerning these results. We request, however, that you always ring the practice for test results, preferably after 10am after the morning rush.

Please ensure that you have up-to-date contact details at the Practice.