Serving our community for over 7 years.

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07 4952 4929
160 Boundary Rd Ooralea QLD 4740
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Public Holidays
Closed

HotDoc Payments

COLLECTION OF YOUR CREDIT CARD DETAILS

As with many modern service providers, we are transitioning to a new way of processing payment for your GP appointments. There are many benefits to this change, including greater protection and convenience for patients. For instance, if you have provided your credit card details, you will not be required to come to the reception desk after the appointment to settle your account. By collecting your credit card details this way; if you have a video-call or telephone appointment with your doctor, you will no longer need to wait for reception to manually take down the number over the phone afterwards. This is a much safer method for the patients.

Here are some common questions about the collection of your card details when booking your appointments.

When will I be asked for my credit card details?

  • When you book your next GP appointment, you may now be prompted to enter your credit card details before your consultation. The request will come from HotDoc and is safe and secure. This will hold your booking, and funds will not be deducted until after your appointment.

But I am a concession card holder. Why do I have to provide my credit card details?

  • The credit card number secures the appointment and confirmed the date and time. If the doctor decides to bulk bill, there will be no funds collected.

Are my credit card details secure?

  • Neither HotDoc nor the clinic has access to your card details. Instead, the details are stored by a secure third-party payment provider, much like the way your credit card is stored by Uber, I-Tunes, Spotify or Ticketek.

Does providing my credit card secure my appointment?

  • Yes. By providing your credit card details, your appointment is confirmed.

How do I know what I’m going to be charged?

  • When you book online via our website and select your preferred appointment type, you will be provided with an estimate of what the doctor will charge for the appointment. If your appointment varies in length or there are more issues, the cost may vary.

What if I need to cancel my appointment?

  • Whilst your credit card details secure your appointment, you are not charged until after you have seen your GP. If you need to cancel your appointment, you can do this online or by calling our clinic. Your credit card will not be charged.

How do I get my rebate from Medicare?

  • After you have paid for your appointment in full, a trigger is sent to Medicare to refund the rebate into the patients nominated bank account.

IF YOU WOULD PREFER NOT TO PROVIDE YOUR CARD DETAILS VIA THE HOTDOC MESSAGE REQUEST, PLEASE CONTACT OUR RECEPTION TEAM.

After Hours

If you want to see an after hours GP, you can still see a GP in your own home. We recommend calling: Dial a Local Doctor – this is 100% Bulk Billing for DVA or Medicare card holders.

Phone: 1300 980 980 for Dial A Local Doctor.

Otherwise, the Doctors at Family Health Care Mackay Group are happy to see you during normal opening hours for all other appointments.

Urgent after hours assistance is available at the Emergency Department at Mackay Base Public Hospital. There is also the Mater Emergency After Hours Service located on Willets Road, North Mackay. This is a walk-in service only and fees apply.

In a medical emergency, please call 000 and ask for an ambulance.